Effective Date: 9 September 2026
Last Updated: 9 September 2026
At FOOTKARFT AFRICA, we aim to provide customers with a clear and fair process for order cancellations, returns, exchanges, and refunds.
This policy applies to purchases made through https://footkarft.africa/ and should be read together with our Terms & Conditions and Shipping & Delivery Policy.
1. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
support@footkarft.africa
Cancellation requests are subject to the current status of the order.
An order may be cancelled where it has not yet been processed, packed, dispatched, or handed over to a delivery provider.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order may need to be handled as a return, subject to the conditions below.
2. Returns
Customers may request a return where the product is eligible for return under this policy and applicable consumer law.
Returned products should generally be:
- Unused and unworn
- In their original condition
- Free from damage caused after delivery
- Returned with original packaging where available
- Accompanied by relevant order information or proof of purchase
Products showing signs of use, wear, damage, alteration, or improper handling may not qualify for a return unless the issue existed when the product was delivered.
3. Incorrect, Damaged or Defective Products
Please contact us promptly if you receive:
- An incorrect product
- An incorrect size compared with your confirmed order
- A damaged product
- A defective product
- An incomplete order
When contacting us, please provide:
- Your order details
- A description of the issue
- Relevant photographs where necessary
We will review the request and provide appropriate instructions.
Where the claim is accepted, a replacement, exchange, refund, or other appropriate remedy may be offered depending on the circumstances and applicable law.
4. Size Exchanges
Because footwear sizing and fit may vary, customers should carefully check the available product and size information before ordering.
Where size exchanges are available, they are subject to:
- Product availability
- The returned product meeting the required condition
- Applicable shipping arrangements
- Any conditions communicated at the time of the exchange
An exchange cannot be guaranteed where the requested replacement size or product is unavailable.
5. Non-Returnable Products
Certain products may not be eligible for return where:
- They have been worn or used
- They have been damaged after delivery
- Original product condition has not been maintained
- Hygiene or health considerations make a return inappropriate
- The product was specifically customized or personalized
- Return restrictions are permitted under applicable law
These restrictions do not remove any mandatory consumer rights relating to defective, damaged, or incorrectly supplied products.
6. Refunds
Approved refunds will generally be processed using an appropriate payment method based on the original transaction and available payment-processing options.
Refund processing may depend on:
- The original payment method
- Payment provider processing
- Bank processing
- Verification of the returned item
- Resolution of any delivery or payment issue
Once a refund has been submitted to a payment provider, additional processing time may be controlled by the relevant bank or payment service.
7. Shipping Charges and Return Costs
Original shipping charges and return-delivery costs may be refundable or non-refundable depending on:
- The reason for the return
- Whether the product was defective, damaged, or incorrectly supplied
- The customer’s delivery location
- Applicable consumer protection requirements
Where a return is requested solely because of preference, fit, or another non-defect reason, customers may be responsible for applicable return-delivery costs where permitted by law.
8. Failed or Refused Deliveries
Customers are responsible for providing accurate delivery information.
Where an order cannot be delivered because of:
- An incorrect or incomplete address
- Repeated unsuccessful delivery attempts
- Refusal to accept the shipment
- Failure to provide required delivery information
any refund or redelivery may be subject to applicable delivery costs and other reasonable expenses, where permitted by law.
9. Promotional and Discounted Products
Products purchased during promotions or at discounted prices may still be subject to this policy unless different conditions are clearly stated before purchase.
Mandatory consumer rights continue to apply regardless of promotional pricing.
10. Refund Abuse and Fraud
We may investigate return, refund, or cancellation requests where there is reasonable evidence of:
- Fraud
- Repeated misuse
- False claims
- Product substitution
- Payment disputes involving misleading information
- Other abusive activity
We may refuse requests that are fraudulent or unlawful, subject to applicable consumer protection requirements.
11. How to Request a Return, Exchange or Refund
To submit a request, contact:
support@footkarft.africa
Please include:
- Your name
- Order number or relevant order details
- Product concerned
- Reason for the request
- Photographs where relevant
Customers should wait for return instructions before sending products back.
12. Consumer Rights
Nothing in this policy is intended to limit rights that customers may have under applicable consumer protection laws in Ghana, Nigeria, or another jurisdiction that legally applies to the transaction.
Where mandatory consumer law provides greater protection than this policy, the applicable legal requirement will prevail.
13. Changes to This Policy
We may update this Refund, Return & Cancellation Policy where necessary to reflect changes in our business practices, fulfilment arrangements, website services, or applicable requirements.
The latest version will be published on our website with the revised Last Updated date.
14. Contact Us
For questions regarding cancellations, returns, exchanges, or refunds:
Website: https://footkarft.africa/
General Email: info@footkarft.africa
Customer Support: support@footkarft.africa
Ghana Address
GA-047-7796, House Number 7,
Sapele Crescent, Near ATTC School,
Kokomlemle, Accra, Ablekuma Central,
Greater Accra, Ghana
Nigeria Address
Plot 773, Daki Biyu,
Opposite Yah Wahab,
Wuye, FCT, Nigeria