Effective Date: 9 September 2026
Last Updated: 9 September 2026

FOOTKARFT AFRICA respects your privacy and is committed to protecting the personal information collected through https://footkarft.africa/.

This Privacy Policy explains what information we collect, how we use and protect it, when it may be shared, and the privacy rights available to you.

1. Information We Collect

When you use our website or place an order, we may collect:

• Name and email address
• Billing and delivery address
• Account information
• Order and purchase history
• Payment status and transaction references
• Return, refund, or cancellation information
• Customer-support communications
• Reviews, ratings, or other information you voluntarily submit
• IP address, browser, device, and website usage information
• Cookies and similar technology data

Payment information may be processed directly by third-party payment providers. FOOTKARFT AFRICA does not intentionally store full payment card numbers, CVV codes, banking passwords, PINs, or similar sensitive payment credentials.

2. How We Collect Information

We may collect personal information when you:

• Browse our website
• Create or manage an account
• Add products to your cart
• Place or pay for an order
• Request delivery
• Request a return, exchange, cancellation, or refund
• Contact customer support
• Subscribe to marketing communications
• Submit reviews or other content
• Interact with cookies or website analytics

We may also receive limited information from payment providers, logistics partners, and other service providers involved in completing your order.

3. How We Use Your Information

We may use personal information to:

• Create and manage customer accounts
• Process and confirm orders
• Process payments
• Arrange shipping and delivery
• Provide order and delivery updates
• Manage returns, exchanges, cancellations, and refunds
• Respond to customer enquiries
• Prevent fraud and unauthorized transactions
• Maintain website security
• Improve website performance and customer experience
• Send marketing communications where permitted
• Meet legal, tax, accounting, or regulatory obligations

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for:

• Website functionality
• Shopping-cart and checkout functions
• Account login and preferences
• Website security
• Analytics
• Marketing or advertising, where applicable

Where required by law, non-essential cookies will be subject to appropriate consent.

You may manage cookies through available website controls or your browser settings.

For more information, please refer to our Cookie Policy.

5. Legal Basis for Processing

Where applicable, we may process personal information based on:

• Contract: To process purchases, payments, deliveries, returns, and related services.
• Consent: For optional marketing or non-essential cookies where required.
• Legal Obligation: To comply with applicable laws and regulatory requirements.
• Legitimate Interests: To operate and secure our website, prevent fraud, support customers, and improve our services.

Other lawful grounds may apply where permitted by applicable law.

6. Orders, Shipping, Returns and Refunds

We use customer information to process orders, confirm payments, arrange deliveries, provide tracking information where available, and manage returns, exchanges, cancellations, and refunds.

Necessary information may be shared with courier, logistics, fulfilment, or payment partners solely for completing these services.

7. Payment Security

Payments may be handled by reputable third-party payment providers.

Payment processors may apply PCI DSS or other appropriate payment-security requirements where applicable.

FOOTKARFT AFRICA does not intentionally store sensitive payment authentication information that is processed directly by third-party payment providers.

8. Third-Party Services and Data Sharing

We may use third-party providers for services including:

• Website hosting
• Payment processing
• Courier and delivery services
• Website security
• Analytics
• Email communications
• Marketing
• Customer support
• Fraud prevention

We may share personal information only where reasonably necessary to provide our services, fulfil orders, comply with legal requirements, prevent fraud, or protect our rights.

We do not sell or rent personal information to third parties for their independent commercial use.

9. International Data Transfers

Because FOOTKARFT AFRICA operates in Ghana and Nigeria and may use international service providers, information may sometimes be processed outside the country where it was collected.

Where required, appropriate safeguards may be used, including contractual protections, approved transfer mechanisms, Standard Contractual Clauses, adequacy decisions, or equivalent protections.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

Depending on the systems used, security measures may include SSL/TLS encryption, secure hosting, access controls, security monitoring, updates, backups, and secure payment processing.

No online system can guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Completing orders
• Maintaining customer accounts
• Processing payments
• Providing customer support
• Managing returns and refunds
• Preventing fraud
• Meeting tax, accounting, legal, or regulatory obligations
• Resolving disputes

When information is no longer required, it may be securely deleted or anonymized where appropriate.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict certain processing
• Object to certain uses
• Request data portability
• Withdraw consent
• Opt out of marketing
• Manage cookies
• Lodge a complaint with an appropriate data protection authority

Some information may need to be retained where required by law or for legitimate recordkeeping purposes.

13. Children’s Privacy

Our website is intended primarily for general e-commerce use and is not designed to knowingly collect personal information from children without appropriate authorization where required.

If a parent or guardian believes that a child has submitted personal information improperly, they may contact us at support@footkarft.africa.

14. Marketing Communications

Where permitted, we may send promotional emails about products, offers, or updates.

You may unsubscribe from promotional communications at any time using the unsubscribe option provided or by contacting us.

This does not affect essential transactional communications such as order confirmations, shipping updates, refund information, or account-security notices.

15. Account and Data Deletion

Customers may request account closure, correction, or deletion of eligible personal information by contacting:

support@footkarft.africa

Certain records may still be retained where required for legal, tax, accounting, fraud-prevention, payment, or dispute-resolution purposes.

Please refer to our Account & Data Deletion Policy for additional information.

16. Third-Party Links and Reviews

Our website may contain links to third-party websites. Their privacy practices are governed by their own policies.

Reviews, ratings, testimonials, comments, or other content submitted publicly may be visible to other website visitors. Customers should not include sensitive personal information in public content.

17. Applicable Data Protection Laws

For relevant activities in Ghana, applicable requirements may include the Data Protection Act, 2012 (Act 843).

For relevant activities in Nigeria, applicable requirements may include the Nigeria Data Protection Act, 2023.

The GDPR or UK GDPR may apply only where FOOTKARFT AFRICA’s processing activities fall within their respective legal scope.

18. Policy Updates

We may update this Privacy Policy when our website, business practices, services, or legal requirements change.

The latest version will be published on our website with an updated Last Updated date.

19. Contact Us

For privacy questions, requests, or concerns, contact us at:

Website: https://footkarft.africa/
General Email: info@footkarft.africa
Support & Privacy Requests: support@footkarft.africa

Ghana Address

GA-047-7796, House Number 7,
Sapele Crescent, Near ATTC School,
Kokomlemle, Accra, Ablekuma Central,
Greater Accra, Ghana

Nigeria Address

Plot 773, Daki Biyu,
Opposite Yah Wahab,
Wuye, FCT, Nigeria