Effective Date: 9 September 2026
Last Updated: 9 September 2026
This Account & Data Deletion Policy explains how customers of FOOTKARFT AFRICA may request account closure, correction, or deletion of eligible personal information collected through https://footkarft.africa/.
This policy should be read together with our Privacy Policy and Data Usage Policy.
1. Account Closure
If customer accounts are available on our website, you may request closure of your account by contacting:
support@footkarft.africa
Please provide enough information for us to identify the relevant account.
2. Data Deletion Requests
You may request deletion of eligible personal information associated with your account, orders, or interactions with FOOTKARFT AFRICA.
A deletion request may include information such as:
- Account details
- Saved addresses
- Marketing preferences
- Certain customer profile information
- Eligible support or communication records
Deletion rights are subject to applicable law and lawful retention requirements.
3. Identity Verification
Before processing a deletion or account request, we may take reasonable steps to verify your identity.
This helps prevent unauthorized persons from:
- Deleting another customer’s account
- Accessing private information
- Changing account details without permission
We may request information reasonably necessary to confirm your identity or order history.
4. Information We May Need to Retain
Closing an account does not always mean that every record can be deleted immediately.
We may retain information where reasonably necessary for:
- Completed order records
- Payment reconciliation
- Tax and accounting obligations
- Fraud prevention
- Returns and refunds
- Legal or regulatory requirements
- Dispute resolution
- Establishing or defending legal claims
- Security and abuse prevention
Where appropriate, retained information may be restricted or anonymized.
5. Order and Transaction Records
Transaction and order records may need to be retained for legitimate business, financial, tax, legal, or regulatory purposes.
These records may include:
- Order number
- Purchase details
- Payment status
- Refund information
- Delivery records
- Relevant customer communications
Such information will not be retained longer than reasonably necessary for the applicable purpose.
6. Marketing Data
If you no longer wish to receive promotional communications, you may unsubscribe using an available unsubscribe option or contact:
support@footkarft.africa
We may retain limited suppression information where necessary to ensure that your marketing opt-out preference is respected.
7. Cookies and Browser Data
Deleting a FOOTKARFT AFRICA account may not automatically remove cookies stored on your browser or device.
You can manage or delete cookies through your browser settings or available website cookie controls.
Please refer to our Cookie Policy for more information.
8. Third-Party Service Providers
Some information may be processed by third-party providers used for:
- Payment processing
- Order fulfilment
- Shipping and delivery
- Website hosting
- Email services
- Analytics
- Fraud prevention
Where appropriate and legally required, relevant deletion or restriction requests may be passed to service providers that process data on our behalf.
Independent third parties may also be subject to their own legal retention obligations.
9. How to Submit a Request
To request:
- Account closure
- Data deletion
- Data correction
- Access to personal information
contact:
support@footkarft.africa
Please include:
- Your name
- Email address associated with your account
- Relevant order information, if applicable
- A clear description of your request
Do not send passwords, card details, PINs, or other sensitive payment credentials by email.
10. Requests We May Refuse or Limit
A request may be refused, delayed, or limited where permitted by applicable law, including where:
- Identity cannot reasonably be verified
- Information must be retained by law
- The request is fraudulent or abusive
- Records are required for an ongoing dispute
- Retention is necessary to establish or defend legal rights
- Deletion would interfere with applicable regulatory obligations
Where appropriate, we may explain the reason for the limitation.
11. Data Security During Deletion
Where eligible information is deleted, we will take reasonable steps to remove or securely dispose of it from active systems.
Some information may remain temporarily in secure backups until those backups are replaced or deleted through normal system processes.
12. Applicable Privacy Rights
Depending on your location, rights relating to account and data deletion may be governed by applicable data protection requirements in Ghana, Nigeria, or other jurisdictions.
GDPR or UK GDPR rights may also apply where their territorial requirements are met.
13. Changes to This Policy
We may update this policy when our website, account systems, business practices, or legal requirements change.
The latest version will be published on our website with the revised Last Updated date.
14. Contact Us
For account closure or data deletion requests:
Website: https://footkarft.africa/
General Email: info@footkarft.africa
Privacy & Support: support@footkarft.africa
Ghana Address
GA-047-7796, House Number 7,
Sapele Crescent, Near ATTC School,
Kokomlemle, Accra, Ablekuma Central,
Greater Accra, Ghana
Nigeria Address
Plot 773, Daki Biyu,
Opposite Yah Wahab,
Wuye, FCT, Nigeria